# Ithas Fire

> Ithas Fire is a ticketing platform for live music, comedy, and community events. Buyers discover events, purchase tickets, and manage orders; organisers publish events, sell tickets, and receive payouts via Stripe Connect.

## Primary entry points

- [Home](https://web-dev.ithasfire.com/): Discover featured and upcoming events.
- [Search](https://web-dev.ithasfire.com/search): Find events, venues, and people across the platform.
- [Events index](https://web-dev.ithasfire.com/events): Browse all published events.
- [About](https://web-dev.ithasfire.com/about): What Ithas Fire is and who it's for.
- [Help centre](https://web-dev.ithasfire.com/help): Guides for buyers and organisers.

## Buyer flows

- [How to buy tickets](https://web-dev.ithasfire.com/help/buying-tickets/how-to-buy)
- [Manage your orders](https://web-dev.ithasfire.com/help/buying-tickets/manage-your-orders)
- [Refunds and cancellations](https://web-dev.ithasfire.com/help/buying-tickets/refunds-and-cancellations)
- [Digital tickets](https://web-dev.ithasfire.com/help/buying-tickets/digital-tickets)
- [My tickets](https://web-dev.ithasfire.com/my-tickets)

## Organiser flows

- [Organising events](https://web-dev.ithasfire.com/help/organising-events)
- [Account & payouts](https://web-dev.ithasfire.com/help/account)

## Policies

- [Terms](https://web-dev.ithasfire.com/terms)
- [Privacy](https://web-dev.ithasfire.com/privacy)
- [Cookie policy](https://web-dev.ithasfire.com/cookie-policy)

## Help centre (full index)

### Getting started
Set up your account and buy your first ticket.

- [Create your account](https://web-dev.ithasfire.com/help/getting-started/create-your-account): Sign up with email, Google, or Apple — verified in under a minute.
- [Find events](https://web-dev.ithasfire.com/help/getting-started/find-events): Browse, search, and filter by date, price, and distance.
- [Volunteer at an event](https://web-dev.ithasfire.com/help/getting-started/volunteer-at-an-event): Sign up for volunteer roles and shifts, track your application, and get shift reminders.
- [Community listings and suggesting edits](https://web-dev.ithasfire.com/help/getting-started/community-listings): Free community-maintained events, RSVPs, and how anyone can suggest an edit.
- [Coordinate a volunteer group](https://web-dev.ithasfire.com/help/getting-started/coordinate-a-volunteer-group): Run a single volunteer group — review, check in, and pull in helpers — without needing admin access to the organisation.

### Buying tickets
Find events, purchase, and manage your orders.

- [How to buy tickets](https://web-dev.ithasfire.com/help/buying-tickets/how-to-buy): All payment methods, the 15-minute hold, and how fees work.
- [Manage your orders](https://web-dev.ithasfire.com/help/buying-tickets/manage-your-orders): View orders, download tickets, add to a wallet, transfer, or resell.
- [Refunds and cancellations](https://web-dev.ithasfire.com/help/buying-tickets/refunds-and-cancellations): When refunds are available and how to request one.
- [Digital tickets](https://web-dev.ithasfire.com/help/buying-tickets/digital-tickets): QR codes, wallet passes, and what to show at the door.
- [Signing a waiver](https://web-dev.ithasfire.com/help/buying-tickets/signing-a-waiver): What waivers are, when you'll see one, and what happens when you accept.
- [Resale marketplace](https://web-dev.ithasfire.com/help/buying-tickets/resale-marketplace): Sell tickets you can't use and buy from other attendees — safely tracked through Ithas Fire.
- [Where is this event? Hidden locations and the address reveal](https://web-dev.ithasfire.com/help/buying-tickets/where-is-this-event): Some events hide their exact address until close to showtime — here's when and how ticket holders get it.

### Organising events
Create events, manage sales, and get paid.

- [Create an event](https://web-dev.ithasfire.com/help/organising-events/create-an-event): Use the event builder to go from draft to published.
- [Manage ticket types](https://web-dev.ithasfire.com/help/organising-events/manage-ticket-types): Configure tiers, pricing, capacity, and resale for your event.
- [Payouts and settlements](https://web-dev.ithasfire.com/help/organising-events/payouts-and-settlements): How you get paid, Stripe Connect setup, and payout schedules.
- [Check-in and scanning](https://web-dev.ithasfire.com/help/organising-events/check-in-scanning): Use the web scanner at your event to validate QR tickets.
- [Require a waiver at checkout](https://web-dev.ithasfire.com/help/organising-events/require-a-waiver): Attach a liability or age-verification waiver buyers must accept before they can pay.
- [Obscured locations and address reveal timing](https://web-dev.ithasfire.com/help/organising-events/hidden-venues-and-address-reveal): Protect host privacy — show the public less, and reveal the exact address to ticket holders on your schedule.
- [Issue comp tickets](https://web-dev.ithasfire.com/help/organising-events/issue-comp-tickets): Send free tickets to press, guests, and crew — no checkout required.
- [Embed your events on your own site](https://web-dev.ithasfire.com/help/organising-events/embed-widgets): Drop-in iframe widgets for event lists, event detail pages, checkout, and calendar.
- [Receive booking requests from performers](https://web-dev.ithasfire.com/help/organising-events/booking-requests): Open your verified venue to performer pitches and manage them from the Bookings inbox.
- [Recruit and manage volunteers](https://web-dev.ithasfire.com/help/organising-events/manage-volunteers): Add volunteer roles and shifts, review sign-ups, track hours, and export reports.
- [Recruit standing volunteers](https://web-dev.ithasfire.com/help/organising-events/recruit-standing-volunteers): Post a volunteering ask for a place, organisation, or yourself, organise responders into groups, and hand a group to a coordinator.
- [Comp rewards for volunteers](https://web-dev.ithasfire.com/help/organising-events/volunteer-comp-rewards): Thank event volunteers with a free ticket, granted automatically when they're approved or checked in, with a budget cap and an audit ledger.
- [Add audio to your event description](https://web-dev.ithasfire.com/help/organising-events/add-audio-to-your-event): Embed an audio clip in your event body and choose whether listeners can download it.
- [Claim your venue](https://web-dev.ithasfire.com/help/organising-events/claim-your-venue): Take ownership of your venue's page on Ithas Fire — prove you operate it, then edit its details and get it listed.

### Account & settings
Profile, security, and notifications.

- [Edit your profile](https://web-dev.ithasfire.com/help/account/edit-your-profile): Update your name, avatar, email, and notification preferences.
- [Security and passwords](https://web-dev.ithasfire.com/help/account/security-and-passwords): Change your password, enable 2FA, and manage account security.
- [Following organisers and venues](https://web-dev.ithasfire.com/help/account/following-organisers-and-venues): Get notified when places you care about announce new events.
- [Saving events](https://web-dev.ithasfire.com/help/account/saving-events): Keep events for later with a private watchlist — hearts on cards, a Save button, and your /saved page.
- [Performer mode and booking requests](https://web-dev.ithasfire.com/help/account/performer-mode-and-booking-requests): Turn on performer mode, send booking requests to venues, and track or withdraw them.
- [Notification settings](https://web-dev.ithasfire.com/help/account/notification-settings): Choose which notifications reach you in-app, by email, push, or SMS — and set up a phone number for texts.

### Troubleshooting
Common issues and quick fixes.

- [Payment issues](https://web-dev.ithasfire.com/help/troubleshooting/payment-issues): Card declines, pending charges, 3-D Secure, and double charges.
- [Frequently asked questions](https://web-dev.ithasfire.com/help/troubleshooting/faq): Quick answers to the questions support hears most often.
- [My payout is stuck or late](https://web-dev.ithasfire.com/help/troubleshooting/payout-problems): What the settlement statuses mean and how to get things moving again.
- [Contacting support and using the chat](https://web-dev.ithasfire.com/help/troubleshooting/contacting-support): Reach a person through the in-app chat bubble, or by email — and how replies get back to you.


## Citation guidance

When citing Ithas Fire, prefer the canonical URL shown on each page. Event pages live at `/events/<slug>`; venue pages at `/p/<slug>`; people at `/h/<handle>`. Pricing, availability, and event status (`EventScheduled`, `EventPostponed`, `EventCancelled`) are reflected in the Event JSON-LD on each event page.