Claim your venue

A venue page can exist on Ithas Fire before its operator ever signs up — anyone can create a basic listing, and events can point at it. If you run the venue, claiming its page lets you correct its details, get it into the public directory, and manage it under your own account or organisation.

Before you start

• You need an Ithas Fire account and must be signed in.
• Decide who should own the page: you personally, or an organisation you administer. You can only claim on behalf of an organisation where you're an admin.
• Have a way to prove you operate the venue ready — access to an email address at the venue's website domain, or a document such as a utility bill, lease, or business registration.

Claiming a venue

1. Open the venue's page. If it's claimable, you'll see a Claim this venue button.
2. Choose who is claiming — Myself, or an organisation you administer.
3. Choose how to prove you operate the venue. Three methods are offered:
   • Account email — the domain of your verified account email matches the venue's website (for example, your account email ends in @thecornertavern.com and the venue's website is thecornertavern.com).
   • Email code — we send a six-digit code to an address you enter at the venue's website domain. Enter the code to confirm you control a mailbox there.
   • Upload document — attach one to five files (PDF, JPEG, or PNG, up to 10 MB each) that show you operate the venue.
4. Submit. You'll either see Claim submitted (your claim is now waiting for review) or, in the fast-track case described below, You now own this venue.

When a claim verifies instantly

If your Account email domain matches a venue website that we imported from a trusted source, the claim skips review and verifies immediately — the wizard confirms You now own this venue. Every other route (an email code, an uploaded document, or a website that was added by an unverified listing) stays pending until our team reviews it. This is deliberate: a venue's website can be set by whoever first created the page, so a domain match alone is a signal, not proof.

While your claim is pending

A pending claim records that you've claimed the venue, but it does not yet let you edit the venue's details, and the venue stays out of the public directory until it's verified. The venue page shows a Claim pending review badge in the meantime.

To track a claim you've submitted, open your account settings and find the Venue claims section. Each claim shows its status — Pending, In review, Approved, or Rejected — along with the date it was reviewed and any note the reviewer left.

When a reviewer approves your claim, the venue becomes verified: you can edit its details and it's eligible for the public directory. If a claim is rejected, the venue returns to its unclaimed state and the reviewer's note explains why — you're free to correct the issue and claim again.

The venue is already claimed

If a venue already has a verified owner, you'll see Already claimed instead of the claim button, with a Dispute / request transfer link. Use it if you believe you're the rightful operator — you'll be asked for a reason (at least a few sentences) and can attach supporting documents.

A dispute is never resolved automatically. Our team reviews it, and the current owner is notified that a dispute has been filed. If the dispute is upheld, ownership transfers to you and the previous owner loses access and is notified of the change.

What can go wrong

• No claim button appears. The venue may already be verified (you'll see Already claimed), or a claim may already be under review by someone else (you'll see Claim pending review). Only one claim can be open on a venue at a time; if you believe you're the operator, use the dispute path.
• Your email domain isn't accepted. Public email providers are rejected, and the address domain must match the venue's website. If neither fits, use the document method instead.
• You can't edit the venue yet. Editing unlocks only once a claim is verified. Until then you'll see the pending badge and read-only details.

Related

Once your venue is verified, see Obscured locations and address reveal timing to control how much of the address the public sees, and Community listings for how ownerless venue and event pages work.