Organising events

Obscured locations and address reveal timing

Protect host privacy — show the public less, and reveal the exact address to ticket holders on your schedule.

For house shows and private-residence events, the exact address is usually sensitive. The event builder's Location Visibility section controls how much location detail the public sees before buying — and when ticket holders get the full address.

Exact address or Obscured

Every event picks one of two options:

  • Exact address — the full address and map are shown to everyone, always.
  • Obscured — the public sees a fuzzed area (or no map at all); ticket holders get the exact address at the reveal time you choose.

Public precision

When the location is Obscured, the Public precision slider sets what non-ticket-holders see on the map:

  • Tight circle to wide circle — a shaded circle from roughly 100 m up to 50 km across. The circle is deliberately offset from your real location, so the centre of the circle is not the venue.
  • Hidden — no public map — the far end of the slider. The public sees only an area label (no map, no coordinates at all).

A live preview under the slider shows exactly what the public gets. You can also set a Public label — a friendly area name like "Downtown Brooklyn" — shown in place of the address. Without one, the event falls back to its city/region.

Address reveal timing

Every obscured event must pick a reveal time — there is no "never reveal" option. At the reveal time, ticket holders can see the exact address; everyone else stays on the obscured view.

Choose one of:

  • Immediately after purchase — ticket holders see the address as soon as they buy
  • 1 hour before start
  • 24 hours before start (the default)
  • 7 days before start
  • Custom time — pick any date and time (Reveal at)

Times use the event timezone — the builder notes which one. Relative presets are recomputed from the event start time, so if you reschedule the event they shift with it. A Custom time is absolute and does not shift.

Host responsibilities attestation

Publishing any event with an obscured location — whether a fuzzed circle or fully hidden — requires you to confirm a host responsibilities checklist first, covering your legal right to host at the location, zoning/occupancy/noise compliance, alcohol compliance, tax responsibility, and that you've read the Organizer FAQ. Publish is blocked until every item is acknowledged.

What attendees see

  • Before reveal — the obscured map view (circle or area label) plus a notice on the event page: "Exact address unlocks {date} for ticket holders." Ticket confirmation emails sent before the reveal show the same locked notice instead of the address.
  • At reveal time — every ticket holder gets an in-app notification and an email ("The location for {event} is now live") with the full address, a map link, and directions. The exact address also appears on the event page for signed-in ticket holders.
  • After reveal — buyers who purchase later get the address directly in their ticket confirmation email.

Non-ticket-holders never see the exact address, even after the reveal time passes.

Gotchas

  • You always see the exact address in the builder. Obscuring only affects the public view.
  • A Custom reveal needs a date — saving with Custom time and an empty Reveal at field is rejected.
  • Switching to Exact address clears the reveal settings — the address is simply public again.
  • Attendees must be signed in with the account that holds the ticket for the event page to show them the exact address. The reveal email and in-app notification arrive regardless.

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