Issue comp tickets

Comp tickets are free tickets you issue directly to a recipient's email. Ithas Fire creates a $0 order in their name and sends them a confirmation with QR codes — they don't need to check out or even have an account first.

Before you start

You need the Owner or Admin role on the organisation running the event. Comp tickets can be issued for events with status DRAFT, PUBLISHED, or COMPLETED. CANCELLED and ARCHIVED events are blocked.

How to issue

1. Go to your event at /admin/{your-slug}/events/{event-id}.
2. Open the Comp tickets tab (or the Gift icon in the action bar).
3. Fill in the form:
   • Recipient email — required
   • Recipient name — optional; defaults to the email address if blank
   • Ticket type — pick a tier from the dropdown
   • Quantity — 1 to 100
   • Reason — optional internal note (e.g. "press", "comp swap", "crew")
4. Click Issue tickets.

You'll see a confirmation with the order ID. The recipient gets an email with the tickets attached.

What the recipient sees

• New account — they receive the email with a claim link. When they click it, a "shadow" account is created for them so the tickets land at /my-tickets.
• Existing account — the tickets just appear under /my-tickets for the email you entered.

Either way, the order shows with source: COMP and $0.00 total. Every ticket has a valid QR — comps scan at the door just like paid tickets.

Capacity handling

The form warns if the quantity exceeds remaining inventory, but doesn't block — comp tickets are an admin override. If you issue more than your capacity allows, the tickets still mint; just be aware you're overbooking.

Audit trail

Every comp issuance is logged. You can see who issued what, when, and why on the event's Activity tab. Logs include:

• Recipient email and resolved human ID
• Issuing admin
• Quantity and ticket type
• The reason you typed (if any)

Common uses

• Press and VIPs — guest list for media and featured attendees
• Comp swaps — reciprocal guest lists between organisers at shared venues
• Crew — band members, sound tech, door staff
• Giveaways — when a contest winner needs tickets issued outside the buyer flow